This Privacy Policy explains how MS-365 Expat collects, uses, stores, and protects personal and business information when you use our website, book a remote support session, contact us, or engage our services.

By using this website or our services, you agree to the handling of information as described in this Privacy Policy.

1. Information We Collect

We may collect personal, business, technical, and service-related information that you provide directly or that is collected automatically when you use the website.

1.1 Information You Provide

We may collect information such as:

  • Name
  • Email address
  • Phone number
  • Business name
  • Country or time zone
  • Booking details
  • Service request details
  • Information submitted through forms, email, or booking tools
  • Details about your Microsoft 365 setup, email provider, domain, devices, or support issue

1.2 Information Collected During Remote Support

When providing remote support, we may see or access information needed to perform the requested service, such as:

  • Device name and operating system
  • Microsoft 365 account or tenant information
  • Email account settings
  • Domain and DNS settings
  • Outlook, OneDrive, Teams, or Windows settings
  • Screenshots or error messages
  • Technical logs or diagnostic information

We only access information needed for the support task. Please avoid displaying personal, confidential, or unrelated information during a remote session unless it is necessary for the work.

1.3 Information Collected Automatically

When you visit the website, some information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Referral source
  • Approximate location based on IP address
  • Website usage and analytics data

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries
  • Manage bookings and remote support sessions
  • Provide Microsoft 365 setup, migration, configuration, and troubleshooting services
  • Review your technical setup before or during support
  • Send service-related communication
  • Issue invoices or payment requests
  • Improve the website and services
  • Maintain security and prevent misuse
  • Comply with legal, accounting, tax, or regulatory obligations

We do not use your information to sell spam lists to the highest bidder, because apparently that still needs to be said in this century.

3. Remote Access and Support Tools

Remote support may require the use of screen-sharing or remote access tools.

During a remote session, you may be asked to grant access to your computer, Microsoft 365 tenant, email account, domain settings, or related systems.

You are responsible for confirming that you are authorised to provide access to the device, account, business system, or data involved.

Where possible, you should use secure access methods, temporary passwords, delegated access, or screen-sharing that you control. Passwords should not be shared through insecure channels unless there is no practical alternative and you understand the risk.

4. Calendar Bookings and Payments

We may use third-party tools to manage bookings, payments, communication, analytics, and website hosting.

These may include services such as:

  • Calendar booking tools
  • Payment providers
  • Email providers
  • Website hosting providers
  • Analytics tools
  • Remote support tools
  • Microsoft 365 and related Microsoft services

These providers may collect and process information according to their own privacy policies. We are not responsible for the privacy practices of third-party providers.

5. Cookies and Analytics

The website may use cookies or similar technologies to:

  • Keep the website functioning properly
  • Understand website traffic
  • Improve page performance
  • Remember basic preferences
  • Measure booking or enquiry activity

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Sharing of Information

We do not sell or rent your personal information.

We may share information only where necessary, such as:

  • With service providers that help operate the website, booking system, payment system, email, analytics, or remote support tools
  • With Microsoft or other third-party platforms involved in your support request
  • With professional advisers where required for accounting, legal, or business purposes
  • Where required by law, regulation, court order, or government authority
  • Where needed to protect our rights, security, systems, or users

7. Data Security

We take reasonable technical and organisational steps to protect information from unauthorised access, misuse, loss, disclosure, or alteration.

However, no internet transmission, remote support session, email system, cloud platform, or storage method is completely secure. That’s not pessimism. That’s just how computers behave when humans are allowed near them.

You remain responsible for your own account security, backups, passwords, access permissions, and internal business controls.

8. Data Retention

We keep personal and business information only for as long as reasonably needed for the purpose it was collected, including service delivery, support history, booking records, invoices, legal obligations, accounting records, and dispute handling.

When information is no longer needed, we will delete, anonymise, or securely retain it where required by law or legitimate business needs.

9. Your Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of non-essential communications

Requests can be made using the contact details on the website.

Some information may need to be retained where required for legal, accounting, security, or legitimate business purposes.

10. International Users

MS-365 Expat may work with clients in different countries and time zones. Your information may be processed or stored in countries other than your own, depending on the tools and service providers used.

By using the website or services, you understand that information may be transferred, stored, or processed internationally where necessary to provide the service.

The website may contain links to third-party websites, booking pages, payment providers, Microsoft resources, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. Review their privacy policies before providing information.

12. Children’s Privacy

This website and our services are intended for business users and adults. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in services, tools, legal requirements, or business practices.

The updated version will be posted on this page with a revised effective date.

14. Contact

If you have questions about this Privacy Policy or how your information is handled, contact MS-365 Expat using the details provided on the website.

Last updated: May 25, 2026